Return Policy
La bella skincare
Email: service@zorvellay.com
Zorvellay™ — Return Policy
↩️ A Clear Return Process
Zorvellay™ reviews return requests individually to help maintain a consistent and reasonable customer experience.
🧴 Return Condition
Items submitted for return should generally be unused, unopened where applicable, and kept in their original product packaging. Items showing substantial use, alteration, or damage unrelated to delivery may not qualify for return acceptance.
📦 Incorrect or Damaged Items
If an item arrives damaged, materially defective, or different from the item ordered, contact us as soon as reasonably possible. Include the order reference, product name, a description of the issue, and supporting photographs when available.
📝 Starting a Return
Before sending any item back, contact:
Our team will review the request and provide the appropriate return instructions when the item qualifies.
⚠️ Additional Conditions
For hygiene and product-integrity reasons, certain opened or used skincare products may have return limitations unless an issue existed when the product was received.
Return eligibility is determined from the circumstances and condition of the individual request.